Responsible Gambling
Your wellbeing comes first
We encourage you to consider how gambling affects your money, time and wellbeing. Gambling carries a risk of losing money. If playing is becoming difficult to manage, pause and seek help rather than trying to recover losses through further bets.
Parimatch gambling accounts are for adults aged 18 or over. Keep account credentials private, especially on devices that children can access. Parental controls can provide an additional safeguard.
Tools to manage your play
BV Gaming Limited, trading as Parimatch, provides the following safer gambling tools for its gambling accounts. Use the account's safer gambling area to review the options and their applicable conditions.
| Tool | What it helps you do |
|---|---|
| Account Overview | Review money paid in, amounts withdrawn, winnings and overall results. |
| My Transactions | Check your profit and loss information. |
| Net Deposit Limit | Set a boundary for deposits to help manage spending. |
| Self-Exclusion | Find the process for excluding yourself from gambling. |
| Time Matters | Monitor time spent playing and consider a break. |
| Product Restriction | Find information about closing your account. |
These options serve different purposes. Checking transactions does not impose a spending limit, and account closure should not be treated as a substitute for self-exclusion when you need to stop gambling.
Self-exclusion and returning to play
During a self-exclusion period, do not use Parimatch's gambling services or try to register or play through another account. This applies whether you arranged the exclusion directly or through a participating multi-operator scheme. Expiry of the chosen period alone does not complete the return process: the operator's reopening procedure must also be completed.
Under BV Gaming Limited's terms, an account opened to bypass exclusion may be blocked. The operator may return deposits still remaining in that account, but its terms do not commit it to refunding money wagered or winnings obtained through that account.
GAMSTOP is another route to self-exclusion. It runs its own scheme separately from BV Gaming Limited. The operator's terms do not guarantee that GAMSTOP registration will prevent every attempt to open an account. Do not attempt to test or bypass an exclusion.
Bets already placed when exclusion starts
BV Gaming Limited's terms provide for existing unsettled bets to be settled after exclusion, with resulting winnings sent to the payment method most recently used. If that payment fails, the operator requests replacement payment details by email.
If updated bank details are not supplied within 30 days, the operator may choose to donate the money to charity. Your entitlement to those funds remains, and you can contact the operator's customer services to claim them.
Getting support
- For help with gambling-related concerns, the National Gambling Helpline number listed in Parimatch's safer gambling materials is 0808 8020 133.
- For an account limit, exclusion or account payment, use support within your Parimatch gambling account.
- For questions about our pages, contact our support at [email protected]. Sending this mailbox a message does not itself activate an account limit or self-exclusion.