Contact Support
Contact our support
For questions about this website, email our support at [email protected]. Include a short description of what you need help with and the page concerned.
Account and payment help
For help with a Parimatch gambling account, contact the operator's customer services through the Message Us function in the account service. BV Gaming Limited, trading as Parimatch, identifies messaging and email as its customer-support channels.
Account access, verification, deposits, withdrawals and game transactions should be raised through that account-support route.
| Your question | Where to start |
|---|---|
| A page or link on this website | Our support at [email protected] |
| A Parimatch account or payment | The operator's customer services in the account service |
| A gambling-service complaint | The operator's complaints process described below |
| Privacy on this website | Our support at [email protected]; see our Privacy Notice |
Help support understand the issue
For a question about this website, please tell our support:
- Which page you were using.
- What you expected to happen and what happened instead.
- When the problem occurred and whether it happens again.
- Any error message, with personal information removed.
Do not include passwords, security codes or complete payment-card numbers. Send identity documents only through the verification route specified by the operator.
If you suspect unauthorised access to your gambling account, contact the operator's customer services immediately. Its terms also require you to stop using an affected gambling service and report a suspected error or malfunction promptly.
Gambling-service complaints
BV Gaming Limited's complaints procedure starts with its customer-services complaint route. If the response does not resolve your concern, request a second-stage review. A third-stage escalation is available after the first two stages have been completed. Give the operator a clear account of the problem and retain the correspondence.
Where a dispute remains unresolved after eight weeks, either party may refer it to the Independent Betting Adjudication Service. The operator asks customers to obtain a referral number for that process. The adjudicator's decision binds both parties under the operator's terms, while access to the courts remains available. These arrangements concern disputes with BV Gaming Limited.