Privacy Notice
Your privacy
We explain privacy matters here and provide a support contact at [email protected]. The account-processing arrangements below belong to BV Gaming Limited, trading as Parimatch, the operator identified in the Parimatch privacy notice. They describe that company's handling of customer information.
Information used for your account
BV Gaming Limited's notice covers information supplied during registration, payments, play, promotions and conversations with support. It also describes information obtained from public records, verification providers and other third parties, including open-banking providers where you have agreed to share data.
| Information | Examples in the operator's notice |
|---|---|
| Identity and contact | Name, birth date, address, email and phone number |
| Financial and payment | Payment details, transactions, income and affordability information |
| Account and preferences | Username, product use, feedback and marketing choices |
| Device and browsing | IP address, browser, device information and activity on the service |
Why the operator uses information
BV Gaming Limited describes using customer data to run accounts, handle payments, provide support, protect its services and meet regulatory duties. Its stated grounds include contractual necessity, legal obligations, consent and legitimate interests where these are not outweighed by the individual's rights and interests.
The notice also covers analysis, personalisation and advertising. It states that marketing messages require an opt-in and that sharing personal information with companies outside Parimatch for their marketing requires express consent.
Sharing and overseas processing
The operator's notice identifies recipients including group companies, service providers, professional advisers, payment and identity-check providers, credit-reference agencies, fraud-prevention organisations and relevant authorities. It also allows for data transfer in connection with a business sale or merger.
For UK residents, BV Gaming Limited shares personal information with fraud-prevention agencies for identity checks and measures against fraud and money laundering. A fraud finding may affect access to services, finance or employment. The operator also shares UK customer and gambling information with the Gambling Commission, which pseudonymises it for analysis of the gambling sector.
Some recipients process information outside the European Economic Area. The operator describes safeguards based on an adequacy decision or European Commission-approved contractual protections.
How long account records remain
BV Gaming Limited's notice gives a five-year period for keeping basic customer information after the customer relationship ends. For self-excluded customers, it specifies seven years after the exclusion period finishes, followed by the five-year retention period. Investigations or litigation may require longer storage.
Closing an account or requesting deletion therefore does not necessarily remove all operator records immediately.
Privacy choices and requests
The operator's notice describes the following rights, subject to the conditions that apply to each request:
- Ask what information is held and obtain access to it.
- Request corrections or completion of inaccurate or incomplete details.
- Seek deletion or limits on processing where applicable.
- Request a transferable copy of eligible data; inferred or derived information is excluded from the portability right described in the notice.
- Object to certain processing and stop use of personal information for direct marketing.
- Ask for human review of a fully automated account decision and submit relevant evidence.
BV Gaming Limited identifies a data protection officer for account-related requests and states a response period of 30 days after receipt. Its notice also identifies the Gibraltar Regulatory Authority as the authority to which privacy complaints may be submitted.
For privacy questions about this website, contact our support at [email protected]. Explain the issue without including your password or full payment-card details. Account-data requests should be directed to the operator's data protection officer through the account service.
Account security, cookies and other websites
The operator describes technical and organisational security measures and recommends a unique, confidential password and two-factor authentication. Its service is for adults aged 18 or over, and its notice states that it does not knowingly collect children's data.
BV Gaming Limited describes collecting browsing and device information through cookies, logs and similar tools. See our Cookies page for cookie information. When following a link to another website, read that website's privacy notice to understand its handling of your data.